Refund Eligibility Criteria

We want you to feel confident in your daralonuthives subscription. Refunds are available under specific circumstances that ensure fair treatment for all users while maintaining the integrity of our service.

• Subscription purchased within the last 30 days from your refund request date
• Technical issues that prevent platform access despite troubleshooting support
• Duplicate charges or billing errors on your account
• Cancellation requested before accessing premium features or downloading templates
• Service interruptions exceeding 72 consecutive hours due to our technical failures
• Significant feature changes that materially affect your subscribed service level

Please note that refunds are not typically granted for change of mind, competing service preferences, or after extensive use of our premium spreadsheet templates and learning resources.

Payment Methods & Processing

Refunds are processed using the same payment method you used for your original purchase. Different payment types have varying processing timeframes due to banking and financial institution policies.

Credit Cards: Refunds typically appear on your statement within 5-7 business days after processing. Your bank may take additional time to post the credit, especially for international transactions.

PayPal: Refunds are usually visible in your PayPal account within 24-48 hours after we process them. PayPal will send you an email confirmation when the refund is complete.

Bank Transfers: Direct bank transfer refunds may take 7-10 business days depending on your financial institution and international processing requirements.

If your original payment method is no longer valid (expired card, closed account), we'll work with you to arrange an alternative refund method. This may require additional verification steps to ensure security.

Refund Scenarios & Exceptions

Different subscription types and circumstances have specific refund considerations. Understanding these scenarios helps set appropriate expectations for your refund request.

Monthly Subscriptions: Full refunds available within 30 days if minimal platform usage occurred. Partial refunds may apply for mid-cycle cancellations based on unused time.

Annual Subscriptions: Prorated refunds available for the unused portion if cancellation occurs within the first 60 days. After 60 days, refunds are considered on a case-by-case basis.

Learning Program Add-ons: Separate refund policy applies to educational content purchases. Refunds available within 14 days if less than 25% of course materials have been accessed.

Non-refundable items: Custom spreadsheet development services, one-on-one consulting sessions, and third-party integrations are typically non-refundable once delivered or performed.